Missing data in response mails in outlook but can be viewed in gmail.

  • jjonesliquidus
    Asked on March 6, 2018 at 2:28 PM

    I have a form that resides on jotform (Liquidus Media Estimate Request) in outlook data is missing, it is fine in gmail and other email platforms. We have tested and only found this issue in outlook. I have attached a screenshot below

    Jotform Thread 1406851 Screenshot
  • Jed_C
    Replied on March 6, 2018 at 3:46 PM

    I have tried this with my Outlook email but was not able to replicate it from my end.

    1520369016Missing data Screenshot 10

    The missing field above the "test2" input was due to your email body settings.

    1520369102The Easiest Online Form Builde Screenshot 21

    Try creating a new email notification and add your outlook email to that notification and make another submission, see if that works.

    Looking forward for your response.