Missing data in response mails in outlook but can be viewed in gmail.

  • Profile Image
    jjonesliquidus
    Asked on March 06, 2018 at 02:28 PM

    I have a form that resides on jotform (Liquidus Media Estimate Request) in outlook data is missing, it is fine in gmail and other email platforms. We have tested and only found this issue in outlook. I have attached a screenshot below

  • Profile Image
    Jed_C
    Answered on March 06, 2018 at 03:46 PM

    I have tried this with my Outlook email but was not able to replicate it from my end.

    1520369016Missing_data.png

    The missing field above the "test2" input was due to your email body settings.

    1520369102The Easiest Online Form Builde

    Try creating a new email notification and add your outlook email to that notification and make another submission, see if that works.

    Looking forward for your response.