- jhjuli20152Asked on March 15, 2018 at 10:32 AM
We're have various issue with our forms, such as not going to the next step of a multi-page form or not opening "if equal to show" questions after a checkbox is checked.
This seems to happen mostly in chrome.
We need this issue to be solved quickly, as we have a lot of websites that are now completely not working.
- JotForm SupportAdrianAnswered on March 15, 2018 at 12:03 PM
Can you please give us more details on what exactly is not working so we can check further?
(Form URL or Form ID and the steps to reproduce the issue)
I have checked your form at https://bienivitesse.com/nl/dakkapelprijs. That form does not have multiple pages and does not have any conditions.
We will wait for your response.
- HenryAnswered on March 15, 2018 at 12:15 PM
These pages have a big problem on Google Chrome, you can not go to the next page (which is called: verder) So people can not complete the form. It works fine in Firefox and it started around 12.50 today and since then is not working. This is really a big problem for me and costing me a lot off money.
- jhjuli20152Answered on March 15, 2018 at 12:41 PM
The pages and from are in Dutch and the blue button with VERDER is to go to the next page. Also the conditions don't come until step 5 of the forms.
The forms work in both firefox and in jotform preview, and the only place we're seeing the issue is in chrome.
The pages go like this:
https://bienivitesse.com/nl/dakkapelprijs/ : is divided into 2 parts and when seen in chrome it shows both the back and next buttons called "Vorige" and "VERDER" neither of which respond.
Then it sends an email and redirects to a page with a new form "step 3".
on until the page with step 5.
Here is where the conditions are.
The form ids are
72555478422967 for step 1 and 2
and 73363382399972 for step 6.
P.S. The answer above is from my co-worker
- JotForm SupportRichie_PAnswered on March 15, 2018 at 02:03 PM
As I check your form, I have replicated the issue on Chrome. It seems it has errors with its js script when embedded to your website.
May I suggest using the IFrame code instead of the embed code to fix the issue with scripts.
Also, please remove the <script></script> part of the IFrame code so that we can ensure no script files are included.
<iframe id="JotFormIFrame-72555478422967" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" src="https://form.jotform.com/72555478422967v" frameborder="0" style="width: 1px; min-width: 100%; height:679px; border:none;" scrolling="no" > </iframe>
Let us know how it goes.
- jhjuli20152Answered on March 15, 2018 at 02:36 PM
Thank you very much Richie_P, this worked like a charm.