Form issues

Hello Jotform,

We're have various issue with our forms, such as not going to the next step of a multi-page form or not opening "if equal to show" questions after a checkbox is checked.

This seems to happen mostly in chrome.

We need this issue to be solved quickly, as we have a lot of websites that are now completely not working.   

Can you please give us more details on what exactly is not working so we can check further?
(Form URL or Form ID and the steps to reproduce the issue)

I have checked your form at https://bienivitesse.com/nl/dakkapelprijs. That form does not have multiple pages and does not have any conditions.

We will wait for your response.

Thank you.

These pages have a big problem on Google Chrome, you can not go to the next page (which is called: verder) So people can not complete the form. It works fine in Firefox and it started around 12.50 today and since then is not working. This is really a big problem for me and costing me a lot off money.

The pages and from are in Dutch and the blue button with VERDER is to go to the next page. Also the conditions don't come until step 5 of the forms. 

The forms work in both firefox and in jotform preview, and the only place we're seeing the issue is in chrome.

The pages go like this:

https://bienivitesse.com/nl/dakkapelprijs/  : is divided into 2 parts and when seen in chrome it shows both the back and next buttons called "Vorige" and  "VERDER" neither of which respond.

Then it sends an email and redirects to a page with a new form "step 3".

https://bienivitesse.com/nl/dakkapelprijs/stap-3.html

on until the page with step 5.

https://bienivitesse.com/nl/dakkapelprijs/stap-5.html

Here is where the conditions are.

The form ids are

72555478422967 for step 1 and 2

and 73363382399972 for step 6.

P.S. The answer above is from my co-worker

As I check your form, I have replicated the issue on Chrome. It seems it has errors with its js script when embedded to your website.

May I suggest using the IFrame code instead of the embed code to fix the issue with scripts.

Also, please remove the <script></script> part of the IFrame code so that we can ensure no script files are included.

<iframe id="JotFormIFrame-72555478422967" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" src="https://form.jotform.com/72555478422967v" frameborder="0" style="width: 1px; min-width: 100%; height:679px; border:none;" scrolling="no" > </iframe>
 <script type="text/javascript">  </script><iframe id="JotFormIFrame-72555478422967" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" src="https://form.jotform.com/72555478422967v" frameborder="0" style="width: 1px; min-width: 100%; height:679px; border:none;" scrolling="no" > </iframe>

 <script type="text/javascript">  </script>

Related guide:-Getting-the-Form-iFrame-Code

Let us know how it goes.

Thank you very much Richie_P, this worked like a charm.

I'm not sure why there's a JavaScript issue but it works now.

Thanks again.