Form issues

  • Profile Image
    jhjuli20152
    Asked on March 15, 2018 at 10:32 AM

    Hello Jotform,

    We're have various issue with our forms, such as not going to the next step of a multi-page form or not opening "if equal to show" questions after a checkbox is checked.

    This seems to happen mostly in chrome.

    We need this issue to be solved quickly, as we have a lot of websites that are now completely not working.   

  • Profile Image
    Adrian
    Answered on March 15, 2018 at 12:03 PM

    Can you please give us more details on what exactly is not working so we can check further?
    (Form URL or Form ID and the steps to reproduce the issue)

    I have checked your form at https://bienivitesse.com/nl/dakkapelprijs. That form does not have multiple pages and does not have any conditions.

    We will wait for your response.

    Thank you.

  • Profile Image
    Henry 
    Answered on March 15, 2018 at 12:15 PM

    These pages have a big problem on Google Chrome, you can not go to the next page (which is called: verder) So people can not complete the form. It works fine in Firefox and it started around 12.50 today and since then is not working. This is really a big problem for me and costing me a lot off money.

  • Profile Image
    jhjuli20152
    Answered on March 15, 2018 at 12:41 PM

    The pages and from are in Dutch and the blue button with VERDER is to go to the next page. Also the conditions don't come until step 5 of the forms. 

    The forms work in both firefox and in jotform preview, and the only place we're seeing the issue is in chrome.

    The pages go like this:

    https://bienivitesse.com/nl/dakkapelprijs/  : is divided into 2 parts and when seen in chrome it shows both the back and next buttons called "Vorige" and  "VERDER" neither of which respond.

    Then it sends an email and redirects to a page with a new form "step 3".

    https://bienivitesse.com/nl/dakkapelprijs/stap-3.html

    on until the page with step 5.

    https://bienivitesse.com/nl/dakkapelprijs/stap-5.html

    Here is where the conditions are.

    The form ids are

    72555478422967 for step 1 and 2

    and 73363382399972 for step 6.

     

    P.S. The answer above is from my co-worker

  • Profile Image
    Richie_P
    Answered on March 15, 2018 at 02:03 PM

    As I check your form, I have replicated the issue on Chrome. It seems it has errors with its js script when embedded to your website.

    May I suggest using the IFrame code instead of the embed code to fix the issue with scripts.

    Also, please remove the <script></script> part of the IFrame code so that we can ensure no script files are included.

    <iframe id="JotFormIFrame-72555478422967" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" src="https://form.jotform.com/72555478422967v" frameborder="0" style="width: 1px; min-width: 100%; height:679px; border:none;" scrolling="no" > </iframe>
     <script type="text/javascript">  </script><iframe id="JotFormIFrame-72555478422967" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" src="https://form.jotform.com/72555478422967v" frameborder="0" style="width: 1px; min-width: 100%; height:679px; border:none;" scrolling="no" > </iframe>


     <script type="text/javascript">  </script>

    Related guide:-Getting-the-Form-iFrame-Code

    Let us know how it goes.



  • Profile Image
    jhjuli20152
    Answered on March 15, 2018 at 02:36 PM

    Thank you very much Richie_P, this worked like a charm.

    I'm not sure why there's a JavaScript issue but it works now.

    Thanks again.