Not receiving email notifications.

  • Profile Image
    Asked on March 15, 2018 at 05:11 PM

    I haven't received any email form submissions or test emails for my form. I do see them in the Jotform database though.

  • Profile Image
    Answered on March 15, 2018 at 06:11 PM

    Have you checked your spam folder? Please check it, and if you find the notifications there, mark them as NOT SPAM.

    In addition to this, you may whitelist our domain names and sending IP addresses within your email service provider: 

    Let us know if you need more help.

  • Profile Image
    Answered on March 15, 2018 at 06:54 PM

    I am also having the same problem. It will go to one email recipient, but not the other I have added. I found out that my second email was on the bounce list accidentally. 
  • Profile Image
    Answered on March 15, 2018 at 10:03 PM


    We will answer your concern on a separate thread here