Jot Form's being blocked

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    Zach Robinson 
    Asked on March 15, 2018 at 06:03 PM

    Hello, our IP is being blacklisted for all of our Jot Form uses, we are unable to view submissions in the past and also unable to have people submit new applications, we use it as a city to accept job applications as well as utility applications so we need this issue resolved as soon as possible. 

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    Answered on March 15, 2018 at 07:58 PM

    This may have happened since the account where the form was created has been suspended due to phishing suspicious, the account was suspended since you're asking for SSN and drivers license number, please note that asking for sensitive information goes against our terms. 

    You will need to add a signature field and some sort of agreement in order to ensure your users agree to send you their information, the following widgets will help you with that: 

    You can also add this Terms of use widget (for the agreement): 

    This guide will help you adding the widgets to your form: 

    I have reactivated your account for now so you can make the necessary changes to your form, I also whitelisted the IP related to the account. 

    If you have questions, please let us know. 

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    Zach Allen Robinson 
    Answered on March 20, 2018 at 03:35 PM

    The changes as I have understood them to make us comply with your terms have been changed, can I have you check and confirm that our account should not be blocked again please? 

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    Answered on March 20, 2018 at 03:41 PM

    I have checked your forms and it seems like you have added some text to inform the users that they agree to provide you the information. 

    Your account should not be blocked again if your forms have the agreement text and as long as you do not ask for other sensitive that is not allowed such as credit card numbers or login credentials, there is not an exemption to collect this data. 

    If you have more questions, let us know.