Submission showing more than selected

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    Endlessspas
    Asked on March 22, 2018 at 07:13 PM

    Submission: 3973975304767266105

    The submitted form is showing MORE fields selected than what was actually selected.


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    John_Benson
    Answered on March 22, 2018 at 10:50 PM

    Please disable the Auto Hide Empty Fields options in the Submission Panel. To open the Submission Panel, please check this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

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    I hope this information helps. Let us know if you need further assistance.

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    Endlessspas
    Answered on March 22, 2018 at 11:43 PM
    this is already selected
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    Adrian
    Answered on March 23, 2018 at 06:48 AM

    The user must have selected those fields and then changed the answer on a field that caused some of the fields to hide. This is why you are seeing data on the submissions page and not on the edit mode of the form.

    To prevent this, set the Clear Hidden Field Values option to Clear on Being Hidden instead of Clear on Submit.

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