Account Suspended?

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    Asked on March 30, 2018 at 08:22 PM

    Good evening,

    I run a business, and I set up two forms (for clients to fill out), and tonight, I had to reset my password.  When I typed in my new password it's telling me my account is suspended.  

    Thank you,


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    Answered on March 31, 2018 at 12:02 AM

    Your account has been suspended due to violation of our Terms of Use.

    Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    You have created Credit Card Authorization Form requesting for credit card details.


    Card number, expiration date, security codes and card holder name are considered critical information.  The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations.  

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: How-to-Enable-Payment-Authorization.

    For now we have removed the guilty fields on your form and reactivated your account. Please refrain from making fields like this to avoid account suspension.