- HIOINDYAsked on April 02, 2018 at 02:13 PM
I think that your application is great and easy to use. I am experiencing a strange problem with my form (https://form.jotform.com/80765480684164) located at https://heatison.shop/request-a-quote. For some reason, my long text field and upload documents field are not showing up in the published form. They show up in Preview mode, but not live mode.
- JotForm SupportJohn_BensonAnswered on April 02, 2018 at 03:30 PM
I checked the direct form link and the fields are showing properly. Upon checking your website, I was able to replicate the issue. The fields are not showing properly.
Please try re-embedding the form using the iFrame method. To do that, please follow this guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Let us know how it goes. Thank you.
- HIOINDYAnswered on April 02, 2018 at 04:43 PMThat took care of it, thanks!