- shared.servicesAsked on April 04, 2018 at 02:25 PM
We are noticing that we have a field in our form where the french "options" do not display in French (only in English), even when the French form is selected. This is sporadic but requires the user to "clear cookies" which isn't feasible for a public facing form.
Field is: Type of Transfer
Options are 3 radio buttons:
Transfer a fixed amount ($) Transfer a percentage of the amount (%) Transfer a fixed amount ($) combined with a percentage of the amount (%)
The form is translated in the setup - so not sure why this is for the form. Screen shot below.
- JotForm SupportTREVONAnswered on April 04, 2018 at 03:34 PM
I have tested your form on different browsers and I was not able to replicate the issue as shown below.
Would you kindly confirm if the issue happens on browser used when translating the form. As this could be a browser cache issue which will only be solved by clearing browser cache.
I have also cleared form cache just in case form cache is still storing old data.
- Fiona SowardAnswered on April 04, 2018 at 06:35 PM
Thank you Trevon. We have various people building or updating the forms and therefore, potentially different browsers. In this case, what I've done now is I've cleared the form cache as I didn't know about this. We'll give this a try and then test this with other people. Thank you again.
- shared.servicesAnswered on April 06, 2018 at 02:25 PM
Thanks again Trevon - this clearing of the server cache seems to have worked. Thanks for your help.
- JotForm SupportTREVONAnswered on April 06, 2018 at 02:27 PM
You are mostly welcome. Kindly feel free to let us know if you need further assistance. We would be glad to help.