I'm having issues logging in to my account

  • Profile Image
    arash_
    Asked on April 05, 2018 at 03:53 PM
    Another issue is that I have made an account in Jotform, but it's constantly asking me to log in. after logging in again it's not logged in! seems very shady!
  • Profile Image
    Welvin
    Answered on April 05, 2018 at 03:57 PM

    It may be related to your current username with an underscore at the end. We support this character in usernames, but it is usually in between two words. You may want to change that. I can change it to "arash2002art" or "arashart". Just "arash" is already used by someone. 

  • Profile Image
    arash_
    Answered on April 05, 2018 at 04:01 PM

    I see! great and thanks, if you can change to arashart would be great :)

    again tnx for prompt reply

  • Profile Image
    Welvin
    Answered on April 05, 2018 at 04:47 PM

    All good. Please clear your browser cookies for Jotform first before logging in again using the new username.