- Barbi CooperAsked on April 06, 2018 at 09:37 PM
Can you help me gain access please? I don't know why I've been locked out.
- wilsonreyesAnswered on April 07, 2018 at 07:13 AM
Your account has been suspended because of the following forms were built in your account.
Credit Card Authorization Form requesting for credit card details.
VACATION BOOKING FORM requesting for passport information.
Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.
Collecting Sensitive Information. You may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.
Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.
In light of this, it is a must to take any of the following options:
1. Integrate your form with any of our Payment integrations.
2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: How-to-Enable-Payment-Authorization.
Furthermore, you can only collect sensitive information (e.g. Passport information, Social Security Number, Driver's License Number, etc.) by adding a textual agreement and/or an e-signature field to the form. This will ensure that your users willingly provided this information to you.
Here are some widgets you can add to the form (signature fields):
For now we have removed the guilty fields on your form and reactivated your account. Please refrain from making fields like this to avoid account suspension.