How to fix paypal? There is an error message on the paypal checkout page (after clicking submit)

  • Profile Image
    1stepaway
    Asked on April 12, 2018 at 08:34 AM

    This https://form.jotformeu.com/81012623971350 gives an error message on the paypal checkout page (after clicking submit)

    Pls advise

  • Profile Image
    Victoria_K
    Answered on April 12, 2018 at 09:50 AM

    I have tested the form you shared, but I am not sure what kind of error are you getting. 

    At my end everything seems to work properly:

    1523540940screenshotzy3di.png

    It would be appreciated if you could provide us a screenshot of the error:

    How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you.

  • Profile Image
    1stepaway
    Answered on April 13, 2018 at 12:08 AM
    It wasnt working. Then it started working again. And now its not working again..
    I am not making any changes btw.. pls advise
    Sent
    ...
  • Profile Image
    Victoria_K
    Answered on April 13, 2018 at 06:58 AM

    Hello,

    I have tested your form once again and I still can't see any error upon redirecting to PayPal:

    1523614268screencast3.gif

    Since your PayPal integration is set up correctly at our end, I suppose you have experienced some temporary issues with PayPal. But, if you will have some doubts, please try to take a screenshot of the error and we will be able to investigate it further.

    Thank you.