Can a form be routed for different levels of approval or sent off for signature?

  • lriwanski
    Asked on April 26, 2018 at 9:51 AM

    Hi There!

    Can a JotForm be routed to different recipients for approval? Or sent off to receive a signature?

  • Jan
    Replied on April 26, 2018 at 11:11 AM

    Yes, this is possible with the use of email alerts, widgets, and conditions. Please check this helpful user guide: https://www.jotform.com/help/432-A-General-Approach-on-Building-an-Approval-Process-Workflow.

    If you have any questions, let us know. Thank you.

  • lriwanski
    Replied on April 26, 2018 at 4:43 PM
    This is helpful.
    Is it possible to have a chain reaction of approvers?
    For example once Person A approves, the form sends to Person B to approve,
    ...
  • David JotForm Support Manager
    Replied on April 26, 2018 at 7:20 PM

    That is exactly what that guide covers: https://www.jotform.com/help/432-A-General-Approach-on-Building-an-Approval-Process-Workflow 

    1524784816workflow Screenshot 10

    Let us know if you have more questions.

  • lriwanski
    Replied on April 27, 2018 at 11:43 AM
    W
    ​ell, yes- but without getting too in the weeds- I don't know if this
    workflow is going to allow me to do what I need to do.
    ​My form in a perfect world would do the following-
    Scenario 1-
    1) Customer signs and submits the form
    -The customer gets a copy of the form (but not any of the subsequent edited
    copies)
    -A sales assistant gets a copy of the form (but not any of the subsequent
    edited copies)
    -The sales rep gets a copy of the form (but not any of the subsequent
    edited copies)
    -The form is sent to manager #1 for edit and approval. (but not any of the
    subsequent edited copies)
    -The form approved by manager #1 is sent to manager #2 for edit and
    approval (but not any of the previous or subsequent edited copies)
    -The form approved by manager #2 is sent to manager #3 for edit and
    approval (but not any of the previous or subsequent edited copies)
    -The form approved by manager #3 is sent to accounting for final receipt(but
    not any of the previous or subsequent edited copies)
    ​2) Sales rep fills out form, but has to submit and send off to customer
    for signature and approval​
    -The form is sent to the customer for edit and approval (but not any of the
    subsequent edited copies)
    -A sales assistant gets a copy of the form (but not any of the subsequent
    edited copies)
    -The sales rep gets a copy of the form (but not any of the subsequent
    edited copies)
    -The customer gets a copy of the form (but not any of the subsequent edited
    copies)
    -The form is sent to manager #1 for edit and approval. (but not any of the
    subsequent edited copies)
    -The form approved by manager #1 is sent to manager #2 for edit and
    approval (but not any of the previous or subsequent edited copies)
    -The form approved by manager #2 is sent to manager #3 for edit and
    approval (but not any of the previous or subsequent edited copies)
    -The form approved by manager #3 is sent to accounting for final receipt(but
    not any of the previous or subsequent edited copies)
    Where I am running into issues is with email notifications versus
    autoresponders and with too many copies of the edited forms being sent to
    recipients that don't need them.
    Right now I have three checkbox dropdowns indicating the sales rep,
    assistant and manager emails that would receive copies of the agreement and
    a field that has to be entered with text for the customer email to either
    sign for approval or get a copy of the form.
    This is the form currently.
    https://form.jotform.com/81154254349154

    Thanks!
    Laura Ray Iwanski
    Digital Media Sales Director
    Savannah Morning News & Bluffton Today
    Laura.ray@savannahnow.com
    O: 912.652.0230
    C: 502.741.8028
    Sent from my iPhone
    ...
  • David JotForm Support
    Replied on April 27, 2018 at 12:34 PM

    If an email is sent conditionally, it will only be sent if the condition is met, even with edits.  There would need to be a field or fields in the form that is changed at each step in the approval process and emails set based on that field.