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amberqAsked on May 1, 2018 at 4:13 AM
Hello,
I have sent the form that I have made out to several of my clients. A couple of them have come back to me complaining because they had to fill in the form 3 times and kept losing their data. In the end, I had to send them a PDF to print out and bring in to me.
Any ideas what may be wrong please?
Thank You,
Amber Queern
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AdrianReplied on May 1, 2018 at 6:48 AM
I have tried making a test submission to your form and everything worked correctly. I was redirected to https://shiatsumassageperth.com/thank-you after the submission.
I am not sure why the users are having problems.
Do they get an error after clicking the submit button?
A screenshot of the browser's console would help us to detect if there is an issue.How-to-get-a-console-report-from-most-common-browsers
You can suggest them fill the form from another network or using a different browser.