Why did we receive an email that our subscription is expiring?

I recieved this email saying that our subscription is expiring and we upgraded and it shoule be good until the end of the year.

Amy-

Could you provide us with the account usernane and the account registered email address so that we can look into this issue further? 

We will wait for your response. Thank you! 

The user name is BMWgroupfleet and the email is bmwgroupfleet@bmwna.com
Let me know if you should have any questions.
Best Regards,
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BMW Group
Amy Sherman
Corporate Sales
Marketing Communications Specialist
B2-US-V-2
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Tel: 201 571 5860
Fax: 201 307 9320
Mail: BMWGroupFleet@bmwna.com
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The details of your subscriptions are here https://sites.fastspring.com/interlogy/order/s/INT150428-5232-48433S.

April 28, 2015, you've started the Bronze Bi-Yearly (2-years) subscription with Jotform. 

On April 28, 2017, the subscription has been renewed for another 2-years.

On November 17, 2017, you've upgraded the subscription to Silver Yearly plan. A proration was made. You've been refunded the amount of $100.35 USD. The date of the renewal stays on April 28th. 

On April 28, 2018, FastSpring tried to charge your card on file but failed due to a declined transaction or invalid card details. 

Again, you've upgraded the account to Silver, but the renewal date is the same since FastSpring prorated the amount. Please use the link above to update your payment method. 

Hello I hope that all is well. The credit card has been updated. Please send over the invoice when you get the chance. Thank you for your help.
Best Regards,
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BMW Group
Amy Sherman
Corporate Sales
Marketing Communications Specialist
B2-US-V-2
300 Chestnut Ridge Road
Woodcliff Lake, NJ 07677-7731
Tel: 201 571 5860
Fax: 201 307 9320
Mail: BMWGroupFleet@bmwna.com
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As I check your account subscription, the payment follow-up is still under process. Our payment gateway shall attempt to charge the card on file on 11-May-2018. Once the account is renewed successfully, you'll be able to get the invoice from the billing section of your account settings.

https://www.jotform.com/myaccount/billing

Thank you!

What is the renewal amount that needs to be paid? Please provide
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Our payment processor had just charged your card 35 minutes ago. The renewal is $390 for another year.