Square Integration not sending email receipt

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    Asked on June 20, 2018 at 05:37 PM

    Hi there Jotform team,

    Super possible that I am doing something wrong, but my form that I have set up to charge using Square is not sending an email with the Square receipt. I have the setting turned on to send the receipt. Is there something that I am missing perhaps that is simple? Thanks!

    Phillip Thiel

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    Answered on June 20, 2018 at 06:38 PM

    Our square integration picks up the value of the first email address field found on your form. If the transactions goes through successfully, Square will send a receipt to your customer via email. Can you please confirm if either you or the customers are not receiving any emails from Square?

    May I also suggest that you try to disconnect and re-connect your square account to your form and see if that helps.

    Looking forward for your response.