Receiving 404 error after submitting the form

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    Asked on July 28, 2018 at 05:32 PM

    Hi, I am having an issue with two forms that I have: after other people submitted the form, they saw an error sign (404: page not found) after submission. The form successfully came to me, but the customers got very confused. 

    Ps: It only happened to two forms that I have. Wonder if somethings is wrong with those forms. 



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    Answered on July 28, 2018 at 05:52 PM

    Hi Rachel,

    As seen on the error code, 404 error means the website page URL does not exist. It could be the URL link is wrong or there is no such website page.

    Please check your form Thank You page redirect URL. They could be using a custom redirect URL thank you page and the URL/link provided was wrong.

    User guide: Redirecting Users to a Different Page

    Let us know if still not resolve.