My form is not sending square receipts.

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    303SiteMedics
    Asked on August 07, 2018 at 10:51 PM

    Hi,

    I have a form that currently accepts payments with Stripe. I have the setting enabled to send the customer a payment receipt, however it has stopped working and my settings haven't changed.

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    roneet
    Answered on August 08, 2018 at 02:58 AM

    Our square integration picks up the value of the first email address field found on your form. If the transactions go through successfully, Square will send a receipt to your customer via email. For this form, the receipts should be sent to the value in the Primary Email field.

    Can you please confirm if either you or the customers are not receiving any emails from Square?

    Please check if you have not accidentally unsubscribed from the automatic receipts in any of your previous square transactions. If you have unsubscribed, simply follow this guide to re-subscribe and your transaction receipts should then be automatically sent to you

    May I also suggest that you try to disconnect and re-connect your square account to your form and see if that helps.

    Looking forward to your response. 

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    303SiteMedics
    Answered on August 08, 2018 at 09:30 AM

    Thanks for your response!

    It is my customers that are not receiving the receipts. I have tested this myself and didn't receive an emailed receipt like I originally did when I set up the integration.

    I will try disconnecting & reconnecting Square.

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    roneet
    Answered on August 08, 2018 at 10:26 AM

    Also, please check if you have not accidentally unsubscribed from the automatic receipts in any of your previous square transactions. If you have unsubscribed, simply follow this guide to re-subscribe and your transaction receipts should then be automatically sent to you.

    Let us know your observations on re-connecting the Square integration.

    Thanks.

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    303SiteMedics
    Answered on August 17, 2018 at 07:06 PM

    I have disconnected and reconnected the Square integration. This changed nothing on whether or not users received a receipt.

    Also, I have not nor have my customers unsubscribed from the automatic receipts. In fact I tested this with a fresh email and credit card.

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    DonaldHag
    Answered on August 17, 2018 at 10:13 PM

    Please refer to this guide to send digital receipts from Square: https://squareup.com/help/us/en/article/5070-send-digital-receipts. If this does not work, please get in touch with Square Support and consult with them too on setting this up.

    I have checked through your integration and can confirm;

    1. The integration is correctly setup.

    2. Your Autoresponder is correctly configured to send an email to the address the user inputs.

    What my colleague mentioned above is accurate and the issue could be arising from the way your Square Account is set up. Please get in touch with them for further assistance.

    I have also gone ahead and Cleared Your Form Cache please check and see if this helps sort out the issue.