When someone sends a form back to us, are we able to track, or see the email trail of where the person has sent the email from?

  • Profile Image
    gportnoy
    Asked on August 13, 2018 at 11:39 AM

    Hi, when someone sends a form back to us, are we able to track, or see the email trail of where the perosn has sent the email from


    so if jo@ghd.com sends me back a form. can I see its from that address and at what date and time she sent it?

  • Profile Image
    Nik_C
    Answered on August 13, 2018 at 12:39 PM

    You mean when your users submit the form?

    You can check all your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    If you had something else in mind, please let us know.

    Thank you!

  • Profile Image
    gportnoy
    Answered on August 14, 2018 at 05:43 AM
    - Hi, gfor Edmund, how can I see Edmund returned this email?
    -
    - ID
    5b7069d0857bea2256341a69
    - Form ID
    81624111202439
    - Submission ID
    4099029567931484052
    - Type
    N/A
    - Reply To
    glenn@hlservices.co.uk
    - Custom Header
    N/A
    - Provider
    JOTFORM
    - Server
    geu-sub1
    - IP
    90.240.213.97
    - Username
    gportnoy
    - Spam Score
    0.7
    Kind regards,
    *Glenn Portnoy*
    *Sales Development Manager*
    T: 0203 770 2020 | D: 0203 770 2021 | M: 07914 068 323 | F: 0330 0889 560
    E: glenn@hlservices.co.uk | W: www.hlservices.co.uk
    Let's Get Social: *Facebook
    Twitter
    LinkedIn
    *
    *HL Services Is A Leading Provider Of The Grounds Maintenance &
    Horticultural industry Offering Trusted Staffing Solutions *
    We take data protection seriously, and in the interest of transparency, we
    would like to tell you what we do with your data. If you would like to know
    more, please *click here*
    and you’ll be taken to our privacy policy
    ...
  • Profile Image
    Kiran
    Answered on August 14, 2018 at 08:06 AM

    I am sorry that I couldn't understand your query. Could you provide us with more information and let us know what exactly you are referring to 'returning email'? 

    We will wait for your response. Thank you! 

  • Profile Image
    gportnoy
    Answered on August 15, 2018 at 05:43 AM
    if i sedn you an email it will say my email as a sender, date and time, can
    jot form prove that a sender sent that email from there addres
    Kind regards,
    *Glenn Portnoy*
    *Sales Development Manager*
    T: 0203 770 2020 | D: 0203 770 2021 | M: 07914 068 323 | F: 0330 0889 560
    E: glenn@hlservices.co.uk | W: www.hlservices.co.uk
    Let's Get Social: *Facebook
    Twitter
    LinkedIn
    *
    *HL Services Is A Leading Provider Of The Grounds Maintenance &
    Horticultural industry Offering Trusted Staffing Solutions *
    We take data protection seriously, and in the interest of transparency, we
    would like to tell you what we do with your data. If you would like to know
    more, please *click here*
    and you’ll be taken to our privacy policy
    ...
  • Profile Image
    Kiran
    Answered on August 15, 2018 at 07:38 AM

    I understand that you want to receive the email notification by the email address that has been entered on the form by the user when the form is submitted. If so, we do not have a direct feature to use the email address entered as the sender email. However, you may consider using Mandrill service to enable the email address field as the sender email for your notifications. Please refer to the guide below that can help you with using the Mandrill service.

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further.