After integration in both Dropbox/GoogleDrive my files won't show up

  • Profile Image
    jve
    Asked on August 18, 2018 at 06:33 AM

    Hi,

    I integrated my form in Dropbox or GoogleDrive.

    However in both cases no submissions/file will show up in the created folder (which was created sucessfully). I attached you a screenshot (jotform.png)

    I followed intstructions such as:

    https://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    Please show me how to make the integration sucessfully including the submissions.

    Best regards,

    Joshua

     

  • Profile Image
    Mike_G
    Answered on August 18, 2018 at 11:02 AM

    I have tested the issue that you described on a clone version of your form integrated with my Dropbox account and Google Drive account. However, I wasn't able to reproduce the issue.

    1534604258t10_54_20.png

    1534604278t10_54_50.png

    Please note that the integrations were created prior to submissions.

    Have you tried using a different Dropbox/Google Drive account?

    May I also suggest that you try removing the current integrations and create a new one?