Data remains encrypted when the submissions are downloaded to Excel/PDF

  • Profile Image
    Asked on August 23, 2018 at 10:11 AM

    Also, every time I download the forms in either Excel or as a PDF, they’re coming down encrypted, even though I have used the key to decrypt them and can see the responses on the site.

    Any help that you can give me would be really appreciated.


    Emma on the join our team page is where the link to the form is.

    The original Thread

  • Profile Image
    Answered on August 23, 2018 at 10:33 AM

    It's not possible to download encrypted submissions in the Excel/PDF/CSV as the key to decrypt the data is never sent to our server. When you upload your private key it is only loaded into your browser for client-side encryption. 

    I would request you to go through this article which explains the encrypted forms in details - Encrypted-Forms-and-How-to-Use-Them

    Some features suchPDF/Excel/CSV downloads, Email notification/autoresponders, reports are not available with encrypted forms. 

    However, I can raise this as a feature request to our development, if you would like. However, we cannot provide an ETA as to when this will be implemented.

  • Profile Image
    Answered on August 23, 2018 at 12:43 PM
    I'm not a technical person and I'm not sure you've answered my question
    I've attached three pics of my problems.
    1. Is what I see about incomplete form submissions
    2. I've only been able to get onto your site twice today. Every other
    time it's hanged. My internet is solid and all the other sites I've used
    are working as they should be.
    3. I've used the Jotform Key to decrypt the responses, so that I can
    read what they've said. I go to download the form in a PDF or using one
    of the Excel formats and this is what I see.
    Any help would be really appreciated.
    Emma Dodd
    PHONE: 07891 993671 | LIVE CHAT:$_tawk_popout=true
    ico. Reg No: ZA022537
    This e-mail (and any attachment) is intended only for the attention of
    the addressee(s). Its unauthorised use, disclosure, storage or copying
    is not permitted. If you are not the intended recipient, please destroy
    all copies and inform the sender by return e-mail. Internet e-mail is
    not a secure medium. Any reply to this message could be intercepted and
    read by someone else. Please bear that in mind when deciding whether to
    send material in response to this message by e-mail.
  • Profile Image
    Answered on August 23, 2018 at 01:28 PM

    Due to the security needs to encrypted forms, created reports of the submission data is not possible.  Generating a report of the data would create a log of the data and would defeat the purpose of having fully encrypted data.  As per our guide on encrypted forms:

    Some of the features that are not available for Encrypted Forms are:

    1. PDF Downloads.

    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).

    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

    All server side gathered and processed data, can not be retrieved in encrypted forms because your private key is never sent to our servers.

    By the way if you need further information on PDF security and encrypted PDFs, we also have a guide for it.

    What is PDF?