How can I trigger a conditional autoresponder if a recipient does not complete Form 2 using the 'save and resume later' feature?

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    Muffet
    Asked on August 28, 2018 at 02:25 AM

    Hi folks

    I have set up a save and resume later feature.

    https://form.jotform.co/80097905584870

    https://www.jotform.com/build/80098706084865

    How can I trigger an autoresponder email to be sent only if the recipient fails to submit Form 2?

    Note I am note sure if they are starting Form 2 but not completing it or simply never starting Form 2. 

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    Victoria_K
    Answered on August 28, 2018 at 04:22 AM

    Hello,

    Unfortunately, it is only possible to trigger email alerts if the form is submitted. However, there is an option to send Autoresponder email later in case you want to remind your users that they have not finished filling out Form 2:

    1535444521Setting up an Autoresponder Em

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    Muffet
    Answered on August 28, 2018 at 07:01 AM

    Hello Victoria

    I don't need an alert - only an autoresponder.. 

    They are filling in Form 1 but I don't know if they are starting to fill out Form 2 or not.  

    Do I set up the autoresponder in Form 1? If so everyone will get the message even if they complete Form 2.

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    BDAVID
    Answered on August 28, 2018 at 10:43 AM

    "How can I trigger an autoresponder email to be sent only if the recipient fails to submit Form 2?."

    Unfortunately, this is not possible. There is no way to trigger an autoresponder from form 1 to remind the user to complete form 2. 

    If you want to remind users who have not submitted form 2 yet, you can manually do it by getting their email address at the "pending submissions" dashboard: https://www.jotform.com/help/269-How-to-View-Form-Submissions 

    03-19-2018-1521409213.png

    Let us know if you have more questions.