Re: Submission - Support Questions

  • Profile Image
    dnicholas878
    Asked on August 29, 2018 at 04:54 PM
    ***Yes I have cleared out old submissions but I thought it goes by the amount you have submitted in a month not the total stored?
     
    Answered by Richie_P

    I have checked your account and it seems you have reached your monthly limit.


    Have you tried deleting those sample submissions to free up some space?


    Guide:https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data


    You can upgrade your subscription to increase the submission limit and can cancel it on the Sept 1, 2018. You will not lose your forms if you downgrade your subscription.However, if you have more than 100 submissions when you downgrade your subscription, you will still be over the limit.


    Hope this information helps.


    Thank you.

  • Profile Image
    BDAVID
    Answered on August 29, 2018 at 06:38 PM

    You can upgrade to a paid monthly plan if you want to receive more submissions, and cancel it before the cycle ends, so the subscription does not renew for the next month. 

    Also, please note that deleting submissions will not clear the monthly submissions count, the count resets the first day of each month.

  • Profile Image
    BDAVID
    Answered on August 29, 2018 at 06:41 PM

    Also, don't worry, your forms will not get deleted by cancelling the subscription and downgrading back to free plan.