i need to update username

Due to subscription being tied to usernames and not being able to update the user name with PayPal, we would first need to cancel your subscription before we can change your username.  Since your subscription is already set to expire on September 2nd, if you would like to go ahead and fully cancel that subscription and then let us know a few choices for your new username, we can go ahead and make the update:

https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription