How to setup an email auto reply?

  • vollyspot
    Asked on September 18, 2018 at 11:40 PM

    Hey there,

     

    I get a lot of submissions for the events I organise over summer and was wondering if the email reply could be set up to auto-reply?

     

    Otherwise, is there a way to mass reply to these people?

     

    Thanks,

     

    k

  • ivy
    Replied on September 19, 2018 at 2:41 AM

    Hi,

    Please, check this user guide. -> https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email 

    If you need further assistance, we will be glad to help.

  • vollyspot
    Replied on October 7, 2018 at 2:37 AM

    Thanks for the reply,


    I tried to set the auto-reply up but am not having any success. I've followed the steps, but don't receive any email. Neither does someone else who's filled out the form.


    Can you assist? 

  • Jed_C
    Replied on October 7, 2018 at 4:35 AM

    Is this the form http://www.jotform.co/form/82549316988878 you are working on? The notification and auto reply is setup correctly. I then checked your mail logs and it shows that you are using the "Test" notification. Please note that you will need to make an actual submission in or for you to receive email notification + auto response.

    Try disabling the payment option in the meantime and make an actual submission to test the notification and auto reply.

    Let us know if you have any questions or if you need further assistance.