Need help trouble shooting a dropdown menu

  • RIde2
    Asked on October 14, 2018 at 6:10 PM

    I have a dropdown menu on my form.  The dropdown works perfectly on the desktops and Android phones, but on iPhones the dropdown doesn't "dropdown" so that a menu item can be selected.  Can you help?

  • jonathan
    Replied on October 14, 2018 at 6:33 PM

    Can you please clarify which Dropdown menu it was not working on your form https://www.jotform.us/form/81785507684167

    Was it the "Select Holiday Experience" field?

    1539556027zzz 2018 10 15 06 Screenshot 10


    We need to get clarity on the issue so we can identify the right fix needed.

    When I reviewed the embedded form on your website, I also found an issue with the embed code. I think the embed code is causing issue when using mobile browser.

    1539556216zzz 2018 10 15 06 Screenshot 21


    What I suggest you try doing also first is to remove the currently embedded form and re-embed again on your website using its Iframe embed code.

    User guide: Getting the Form iFrame Code

    You can test again on your iPhone browser after you have re-embedded the form on the website.

    Let us know if issue remains.