Form Errors

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    vloumcr
    Asked on November 03, 2018 at 05:35 AM

    Hello, I have a number of customers saying that they can't click 'Next' on the form - https://bit.ly/2PQQldN  - is there a reason / work around for this?

    ..is it possible to create an editable PDF to send to customers instead?

  • Profile Image
    Edgar_B
    Answered on November 03, 2018 at 08:47 AM

    Hello,

    Upon testing the above link I am able to click most of the next buttons up to the submit point. The main problem I have observed in your form is that the "Date Field" (Session Date) might giving your user some confusions on the inputs they are going to make, if the user don't input the correct format of the date field, since it is marked as required, any wrong format inputs or empty field, they won't able to click the next button or make such progress until they corrected their inputs, this mainly causes the errors in your form.

    Here is a short animation explaining this scenario:

    1541248014a1.gif

     

    I would suggest you to pre-populate the date field with the current date, this might lessen the confusions among user, they will have the idea to edit this field according to their desired date and giving them the idea what is the format of input in this field.

    1541248966a1.png

     

    In addition to your above concern, if you need to create a fillable PDF Version of your form, you can read our user guide on How to Create a Fillable PDF Form.

     

    If you need further assistance, please let us know, it is our pleasure to help. Thank you!