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madsnowplowerAsked on November 5, 2018 at 12:17 AM
Hi
this is the second time today I am asking for help for the same problem
from my phone I am testing the form, I go through all the questions and click submit it takes me to the thank You page.
I never receive a copy of the form though. I've been through every setting I can find but don't know why I am not receiving them.
I don't get the form from the auto responder or from the regular area. I thought about my spam folder too, yes I checked, I even decided to add another email address as well. it does not receive the emailed form either.
I have other forms and they work fine.
I must have screwed up a setting somewhere along the way but don't know where.
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Victoria_KReplied on November 5, 2018 at 8:33 AM
Hello,
I have checked previous threads you created and it seems that your email address was in our bounce list: www.jotform.com/answers/1632197
How-to-Prevent-Email-Bouncing-Related-Issues
My colleague has removed your address from bounce list. Can you please confirm if you are still not receiving email notifications?
Is your form embedded on a web site? If yes, could you provide us the link to it so we checked it closer?
We will wait for your reply.
Thank you in advance.