Anyone can assist with me as to why code does not work- form does not appear?

  • HEATHk
    Asked on November 20, 2018 at 7:02 PM
  • Edgar_B
    Replied on November 20, 2018 at 10:03 PM

    Hello,

    We are currently addressing your concern, please refer to this thread. Avoid posting multiple threads that states the same concerns, by doing this you are helping us to easily identify and solve your problem. 

    Thank you for your patience.

  • HEATHk
    Replied on November 21, 2018 at 12:43 AM
    The form does appear , however you have to use right keyboard arrows to see the form. When first on the page, you see nothing. The form does not appear . It's just a blank space, you
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  • HEATHk
    Replied on November 21, 2018 at 12:43 AM
    Have to scroll to the right to see the form .. Also , it lets you skip through the form even if the fields are left blank..
    Is there a better option , for a form than this ?
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  • Ashwin JotForm Support
    Replied on November 21, 2018 at 4:24 AM

    Please share the webpage URL where you have embedded your form and we will take a look.

    We will wait for your response.

  • HEATHk
    Replied on November 21, 2018 at 11:43 AM
    The website is not a live page as of yet.
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  • Mike_G JotForm Support
    Replied on November 21, 2018 at 1:16 PM

    Can you tell us which embed code did you use, please? Which-Form-Embed-Code-Should-I-Use

    Also, is your website build on a specific website building platform?

    1542824126t13 10 34 Screenshot 10

    To be honest, it would be difficult for us to troubleshoot the issue without getting to check the website itself.

    Would it be possible for you to create a test website that you will be able to give us permission to view/access?

  • HEATHk
    Replied on November 21, 2018 at 4:43 PM
    Web Builder tools , (go daddy) it's currently in edit mode
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  • Jan
    Replied on November 21, 2018 at 6:45 PM

    Please try to embed the form using the iFrame method. This will prevent script conflicts between the form and the webpage. Here's a guide: Getting-the-Form-iFrame-Code.

    You can refer to the documents below on how to insert an HTML code in GoDaddy:

    https://ph.godaddy.com/help/add-html-code-to-page-12286

    https://ph.godaddy.com/help/add-html-or-custom-code-to-my-site-27252

    Hope that helps. Thank you.