Reports are blank

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    csmltd
    Asked on November 26, 2018 at 03:21 AM

    Hi


    I hope you can help.

    We have a form for our fixers to fill out. When it uploads to google drive, the report is blank. it is all on the google spreadsheet, just not the report.

    I have redone the integration to see if that solved the issue but it doesn't

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    John_Benson
    Answered on November 26, 2018 at 09:52 AM

    I checked your account and the data is not set to store on EU datacenter.

    154324388215d566325635.png

    Please try enabling the Europe Datacenter and then re-integrate the form to Google Drive. Here's a guide: How-to-Integrate-a-Form-with-Google-Drive

    We'll wait for your reply. 

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    clmonderzoekadvies
    Answered on November 26, 2018 at 10:29 AM

    We've got the same problem; results are only showing an IP address. All other fields are blank. We already choose to store our data in Europe only. So, in our case, that can't be the problem/solution. Please help...hope you stored our data and can fix the submissions.

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    Kiran
    Answered on November 26, 2018 at 11:32 AM

    We are sorry for the inconvenience this may have caused. We had a temporary glitch with the server that caused the issue. However, the issue was quickly identified and already fixed by our backend team. The data should be displaying correctly for your forms. We request you to check once again and let us know if you still experience any further issue. We will be happy to take a look again.

    Thanks!

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    clmonderzoekadvies
    Answered on November 27, 2018 at 02:35 AM

    What a relief, everything is working fine again!