Why my account is suspended?

  • Profile Image
    Angy Rivas
    Asked on December 21, 2018 at 03:42 PM
    I need my account unsuspended!
  • Profile Image
    Nik_C
    Answered on December 21, 2018 at 03:46 PM

    Your account was auto suspended because you were collecting credit card information in your form:

    1545425034Screen Shot 2018-12-21 at 9.43

    Which is forbidden as per our Terms.

    In order for us to restore your account, those fields have to be removed.

    We'll wait for your response.

    Thank you!

  • Profile Image
    Angy Rivas
    Answered on December 21, 2018 at 04:43 PM
    How can I take it off then if i can't get inside my account to see my
    forms??
    ...
  • Profile Image
    BitiaP
    Answered on December 21, 2018 at 05:14 PM

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    The infringing fields have been deleted and your account has been reactivated.

    Thank you.