I need to downgrade my account.

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    allthatsgood
    Asked on January 02, 2019 at 11:08 AM

    Hello, 

     

    I need to downgrade my account to the free version while it's currently not in use. 

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    jherwin
    Answered on January 02, 2019 at 12:31 PM

    You can downgrade your account back to the FREE plan to prevent your subscription auto-renewal. However, this does not mean that you can hold/pause your subscription and then continue later.

    Guide: How to Cancel a Subscription and Downgrade Back to Free.

    If you cancel your subscription, your plan will not renew automatically on January 28, 2019 and you can still use the subscription until January 28, 2019.

    However, if you want to downgrade your account (immediate) and want a refund, tell us so we can cancel your subscription and refund the last payment of the subscription to your account.