Unable to login to account.

hi

we set up a hippa account and have been locked out. Please advise. 

Thanks in advance. 

Steve viner

We apologize for the inconvenience.

I checked on the account and I don't see that you have already converted your account to HIPAA. I can also see that the account is active and not locked out. 

Please enable HIPAA from this page https://www.jotform.com/myaccount/data or follow this guide https://www.jotform.com/help/500-How-to-upgrade-to-HIPAA-Compliance. 

If you are not able to login, please reset your password by following this guide https://www.jotform.com/help/489-How-to-reset-the-password.

Let us know if you have any questions or if you need further assistance.