Why Thank you page is not displaying?

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    stormingrobots
    Asked on January 23, 2019 at 05:43 PM

    I have gone into "Setting" and selected "Show A Thank You Page" (see screenshot). However, once I submit the form, the page redirects and is blank. It does not show the thank you message.... How do I fix this?

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    jherwin
    Answered on January 23, 2019 at 09:04 PM

    Could you please check and make a test submission if the thank you page is now displayed? I can't make the submit button to show on your form.

    By the way, I updated your thank you page source code, just copy all and paste it again. If the issue still persists, please let us know. Also, could you let us know if we can send a test submission to the form to test it from our end?

  • Profile Image
    stormingrobots
    Answered on January 25, 2019 at 04:52 PM

    Please see attached screenshot for submission. Submit will show when state and capital match are correct. 

    The thank you page is still not showing. 


    Yes, you can send a test submission. 

  • Profile Image
    jherwin
    Answered on January 25, 2019 at 06:26 PM

    t seems the condition to show the terms and conditions does not show in my end that is why I can not submit the form.

    Can you please let us know if this issue exists only in stand-alone form or on your embedded webpage only?

    I'll give it a try later and update you via this thread.

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    stormingrobots
    Answered on January 26, 2019 at 12:45 PM

    With the stand-alone form. 

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    Welvin
    Answered on January 26, 2019 at 04:22 PM

    I think it is working now. Can you check again? I tested the form on the website and its direct link, I got the thank you message as configured in the form:

    If the issue persists, please try re-embedding the form using our iframe method: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    If that doesn't work, change the form domain from form.jotform.com to www.jotform.com; see illustration below:

  • Profile Image
    stormingrobots
    Answered on January 26, 2019 at 04:31 PM

    Okay, I will try that. 

    I have just tried submitting again through this link: https://www.stormingrobots.com/prod/campreg.html and the Thank You page is still not displayed. 

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    Welvin
    Answered on January 26, 2019 at 05:13 PM

    I think the problem is on the page. The form after submitting should suppose to jump to the top. But I have tested it again, and I noticed that it is not doing that. You can see a scrollbar. You need to scroll up to see the message:

    Please try the iframe as I have suggested https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. If that won't work, you may need to look for your website codes or settings and make sure the form is on the top or make sure that the block that carries the form does not jump.

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    stormingrobots
    Answered on January 27, 2019 at 09:15 AM

    ok... here it is .. I did the following testing to prove the issue is from the https://form.jotform.com/jsform; or our end.

    Test 1: copy the script to a blank html - https://www.stormingrobots.com/prod/test.html. See the source page... it has no extra script, nor css., but just the thank you page went to the bottom.

    Test 2: I have also tested one old page (created back in september) which they used to work fine, as all fall term registration provides proper thank you page. Now, the thankyou page also has the same issue. The content automatically scrolled off the page to the bottom.

    Thus, conclusion is that there must be some changes made to  https://form.jotform.com/jsform  caused the content scroll off the page. 



  • Profile Image
    stormingrobots
    Answered on January 27, 2019 at 09:33 AM

    I tried : 

    <script src="https://form.jotform.com/static/feedback2.js" type="text/javascript">

          new JotformFeedback({

            formId: "90155989156166",

            buttonText: "Summer Camp Registration",

            base: "https://form.jotform.com/",

            background: "#F59202",

            fontColor: "#FFFFFF",

            buttonSide: "left",

            buttonAlign: "center",

            type: 1,

            width: 700,

            height: 500,

            isCardForm: false

          });

        </script>

    problem persists.

  • Profile Image
    stormingrobots
    Answered on January 27, 2019 at 09:42 AM

    Seems the only way to ensure the thankyou content won't scroll off the back is to access jotform.com directly.. .

    'https://form.jotform.com/90155989156166'...  

    but the url will change to jotform.com. definitely not a good idea.  I guess I can inject .htaccess to do the redirection in order to keep the url www.stormingrobots.com.  But,  I am hoping I don't have to do this. 


    Now, I have not tried to  copy the entire form script.. and such. This is really  not preferred method; as that means  I have to manually do this everytime I made a small change at both the form, as well as the copy at my website. 

    Any idea ? 

  • Profile Image
    stormingrobots
    Answered on January 27, 2019 at 09:46 AM

    I have tried embedded iframe... problem persists.  see https://www.stormingrobots.com/prod/test.html

    it is an empty html with nothing in body except  copied iframe.  I have tried feedback button, embedded script form .  

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    Richie_P
    Answered on January 27, 2019 at 11:11 AM

    I have checked your web page and found only the custom embed script.

    Can you please try  adding the Iframe code inside a Dive element?

    <Div>Iframe code</div>

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    stormingrobots
    Answered on June 17, 2019 at 05:53 PM

    I wonder if this is fixed with the javascript; as  it used to work. 

    iframe works . Thank you.