Cancelled Account - Still Charged

Hello,

This morning I downgraded my account.  It said my next billing date was tomorrow, February 3.  After I downgraded, it showed my account as cancelled.  However, I was billed this afternoon.  When I went back to my account again, it is no longer downgraded and it shows the next billing date as March 3.  Please advise.

buckhornchoir@gmail.co

It is downgraded in the account already, but you need to make sure that it is canceled on Paypal.

To cancel on Paypal, please follow our steps here https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription.

Find Profile ID to cancel: I-AWTC7790BEY6 (S-6JT622445F5058316).