We have one or two people who cannot register online multiple times

  • My_Charity
    Asked on February 25, 2019 at 2:24 PM

    We have one or two people who cannot register online because of the CAPTCHA feature and unfortunately no one has been able to explain how members of the same family but using only one computer can do this. So, I have said that I will register these people directly but I cannot see how to do this. Can anyone help My Charity?

  • Victoria_K
    Replied on February 25, 2019 at 3:22 PM

    Hello, I see that your form is set to limit submissions based on browser cookies. This means that users can not submit form several times via same browser. Please refer to this article for more information: How-to-Set-Unique-Submissions-on-a-Form

    You can change this via form settings:

    We have one or two people who cannot register online multiple times Image 1 Screenshot 20

    Let us know if you need more help.