Is there a number I can call? I have somewhat of a confusing situation about views and submissions

  • mschirtzer
    Asked on February 26, 2019 at 4:54 PM
  • David JotForm Support Manager
    Replied on February 26, 2019 at 7:38 PM

    Unfortunately, we do not have support over the phone. Please let us know what you need here on this forum thread, we will be glad to assist you.

  • mschirtzer
    Replied on February 27, 2019 at 11:43 PM
    I+IBk-ve been using the free membership, but I+IBk-m concerned I+IBk-ll go over the limit for registrations for my current event. What is the difference between monthly form views and monthly submissions?
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  • Kiran Support Team Lead
    Replied on February 28, 2019 at 2:39 AM

    What is the difference between monthly form views and monthly submissions?

    Please note that the form views are counted when the form is displayed on your web page or using the direct link. Please refer to the guide below for more information on form views and limits:

    https://www.jotform.com/help/355-Form-View-Limits-What-Is-It-All-About

    However, when the form is submitted by the user to send his information to you, it shall be counted as a submission. 

    https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    As I check your account,it looks like that you have upgraded to Bronze monthly plan a few hours ago. The account is active and good in standing.

    Please get back to us if you need any further assistance. We will be happy to help. 

  • mschirtzer
    Replied on February 28, 2019 at 11:43 AM
    Many thanks for your prompt response.
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