Help with Hiding Empty Fields

  • shaunZawadi
    Asked on February 28, 2019 at 9:19 AM

    Hi, I am having trouble with the hiding empty fields feature. All my fields have a 0 as default value and when I select Hide Empty fields about 85% of them are hidden but there are a few that still show up on the email.


    They all have exactly the same properties I have tried everything.

    Please help

    Jotform Thread 1746284 Screenshot
    Page URL: https://form.myjotform.com/90552551720553
  • Alan_D
    Replied on February 28, 2019 at 11:08 AM

    First of all, for enabling the 'Hide Empty Field' feature, you must use default notification email layout. The guide is here. Please look at the important message bottom of the article.

    You can delete and re-create notification email to use the default layout.
    1551369918Untitled Screenshot 10
    To be sure about the field is empty, please remove default values.
    Help with Hiding Empty Fields Image 21
    Please contact us, if you have any questions.