Jotform branding and Cancel subscription

  • jetzzt
    Asked on March 21, 2019 at 7:22 AM

    Hi,

    I just bought your Bronze package - assuming that this means no Jotform Branding, as you state it in the description.

    But now, there is still branding at the end of the web-based form and even more in the generated pdf form.

    As this does not meet my expectations I kindly ask you to cancel the subscription.

    Please inform me if this message is sufficient to do so or if I will need to do anything else to cancel this subscription.

    I was so far an enthusiastic user of your tool and recommended it a lot but this new model is very annoying.

    Many thanks in advance

    Nadine

  • seven
    Replied on March 21, 2019 at 8:24 AM

    Hello, 


    You can turn off JotForm branding in Bronze Plan by following these steps :

    1 - Please go to your account settings.

    2 - You can find there "Show powered by JotForm on my forms" button.

    3 - When you uncheck that button, your forms will not show any JotForm branding. 

    1553170947Screen Shot 2019 03 21 at 15 Screenshot 10


    However, if you still want to cancel your subscription, you can downgrade your bronze plan to free account by following this guide. 


    If you need help, feel free to contact us.