Jotform branding and Cancel subscription

  • Profile Image
    jetzzt
    Asked on March 21, 2019 at 07:22 AM

    Hi,

    I just bought your Bronze package - assuming that this means no Jotform Branding, as you state it in the description.

    But now, there is still branding at the end of the web-based form and even more in the generated pdf form.

    As this does not meet my expectations I kindly ask you to cancel the subscription.

    Please inform me if this message is sufficient to do so or if I will need to do anything else to cancel this subscription.

    I was so far an enthusiastic user of your tool and recommended it a lot but this new model is very annoying.

    Many thanks in advance

    Nadine

  • Profile Image
    seven
    Answered on March 21, 2019 at 08:24 AM

    Hello, 


    You can turn off Jotform branding in Bronze Plan by following these steps :

    1 - Please go to your account settings.

    2 - You can find there "Show powered by Jotform on my forms" button.

    3 - When you uncheck that button, your forms will not show any Jotform branding. 

    1553170947Screen Shot 2019-03-21 at 15.1


    However, if you still want to cancel your subscription, you can downgrade your bronze plan to free account by following this guide. 


    If you need help, feel free to contact us.