Why are my customers not able to place orders through my website?

  • toptier
    Asked on March 26, 2019 at 3:58 PM
  • Victoria_K
    Replied on March 26, 2019 at 5:03 PM

    We will be glad to help with your concern. But, we need to ask for some more information in order to assist properly. Could you please provide the link to your web site so we checked the embedded form? Thank you.

  • toptier
    Replied on March 26, 2019 at 5:05 PM

    www.toptierbaking.com


    thank you!

  • Victoria_K
    Replied on March 26, 2019 at 5:23 PM

    It appears that you have added form via unsecured link to your web site. So, payment processor does not allow to process a payment. Our forms are secure now by default. Please use the following link of your form: 

    https://form.jotform.us/form/43464374505153 

    Here is the guide to get correct form links: Where-to-Find-My-Form-URL

    Let us know if any problem will persist.