Why are my customers not able to place orders through my website?

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    toptier
    Asked on March 26, 2019 at 03:58 PM
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    Victoria_K
    Answered on March 26, 2019 at 05:03 PM

    We will be glad to help with your concern. But, we need to ask for some more information in order to assist properly. Could you please provide the link to your web site so we checked the embedded form? Thank you.

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    toptier
    Answered on March 26, 2019 at 05:05 PM
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    Victoria_K
    Answered on March 26, 2019 at 05:23 PM

    It appears that you have added form via unsecured link to your web site. So, payment processor does not allow to process a payment. Our forms are secure now by default. Please use the following link of your form: 

    https://form.jotform.us/form/43464374505153 

    Here is the guide to get correct form links: Where-to-Find-My-Form-URL

    Let us know if any problem will persist.