I am working with the PayPal form I cannot see where or how this integr

  • David M Reid
    Asked on March 29, 2019 at 3:08 AM

    I am working with the PayPal form I cannot see where or how this integrates to our specific PayPal account. If I put our PayPal account email under PayPal Integration this may be a possibility however when I test the form and pretend to purchase something and click on the 'Go to payment page' what comes up is not the email I entered as a purchaser but the email I placed in the Integration which is our business PayPal email.

    How do I get the payment button to go to the purchaser's PayPal payment? and how does this form integrate with our actual business PayPal account?

    God Bless

    David Reid

  • Mike_G JotForm Support
    Replied on March 29, 2019 at 5:39 AM

    I have checked the form in your account which I supposed you are referring to in your post. I see that it has the PayPal Standard payment field. When the Submit button of the form is clicked, your respondents will be redirected to the PayPal payment page where they can process their payment.

    Can you test your form after you have cleared your browser's cache or test your form using the incognito/private mode of your browser, please?

    https://www.refreshyourcache.com/en/home/

    https://www.computerhope.com/issues/ch001378.htm

    There's also a guide that explains how you can test the PayPal payment field in your form.

    How-to-Test-Paypal-Payment-Form

    If you have other questions or concerns, please do not hesitate to let us know.