Incomplete payments

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    TruthMinistries122
    Asked on April 01, 2019 at 12:29 PM

    good afternoon 


    i have a question regarding incomplete payments. It does not allow me to display only the incomplete payments. How do I correct the issue to receive payment?

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    Nik_C
    Answered on April 01, 2019 at 01:39 PM

    Incomplete payments occur when a user is redirected to PayPal (after submitting the form so he/she can finish the payment), but instead of completing, a user quits (by closing the tab/window).

    At that moment, incomplete payment submission is shown and it is just for reporting purposes, you cannot charge your customers. The only way for you to charge them is for them to re-submit the form.

    More about Incomplete payments:

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Let us know if you have any further questions.

    Thank you!