Clients are not able to submit the form.

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    Dominique K Perkins
    Asked on April 02, 2019 at 01:47 PM

    My form is working but not letting my clients submit the form. It is mostly my phone users.

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    Nick_So
    Answered on April 02, 2019 at 03:37 PM

    Can you please provide us with some more details like are the user's gettings any error while submitting the form? Is the submit button visible to users? If yes then do they press this button?

    We will wait for your response.

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    Dominique
    Answered on April 02, 2019 at 06:14 PM

    I believe they are clicking the submit button but no action is taking place. It's only when a client is completing with their phone. Also I use a wix website if that helps.

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    jherwin
    Answered on April 02, 2019 at 08:48 PM

    I test submitted your form. However, I was not able to replicate the issue you mentioned.
    1554252195submission.png

    Perhaps they think the form is not submitted because the thank you page does not show after clicking the submit button. I still have to scroll up to the top of the page before seeing the thank you message.

    Could you please try to embed the form using the iFrame method?

    Guide: Getting the Form iFrame Code

    Please give it a try and let us know how it goes.

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    Marvelousmomentsmedia
    Answered on April 02, 2019 at 10:04 PM

    Yes I receive an email each time a form is submitted..I did get your "test" response.


    Did you do test from a phone web browser? It only does it from the browser when the person is using their cell phone. I never get problems when a client does it from the computer. 

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    Marvelousmomentsmedia
    Answered on April 02, 2019 at 10:06 PM

    1554257133EE0AB838-3D4B-4573-BAFD-F7B9C7

    My client said she kept pressing submit but it did not do anything. Sometimes  it work but sometimes it doesn't.

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    jherwin
    Answered on April 02, 2019 at 11:25 PM

    Please give more time and I will test this on the iPhone 7 and Android phone. I will update you via this thread.

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    jherwin
    Answered on April 04, 2019 at 07:20 PM

    Sorry for the delayed response. I test submitted your form using iPhone 7 and the form works as expected. Please let us know if the issue persists on your end.

    Thank you!