Form over quota

  • Profile Image
    kauseway
    Asked on April 02, 2019 at 05:31 PM

    Why are my forms not working?

    When I load them up on their own its fine:
    https://form.jotform.com/63408859995174

    On my website there is an ugly and embarrasing over quota icon:
    https://naturalcarecleaningservice.com/now-hiring/

    Looking at my budget it shows over quota. I have alot of junk forms but there is less than 25 active forms.  So did it decide which ones it was going to block?  UPDATE: I Have edited and archived all the old forms that were not being used.   It is showing I am under quota but the form still will not show on our website where we are paying to drive traffic too. Please help.

    1554240628Screen Shot 2019-04-02 at 4.27

    1554240604Screen Shot 2019-04-02 at 4.28

    What is going on??!?!?!

  • Profile Image
    jherwin
    Answered on April 02, 2019 at 08:11 PM

    We are sorry for the inconvenience this may have caused. I cleared your form cache and the issue should now be fixed.

    Please check and confirm. If you encounter an issue like this again, clear the form cache to fix the over-quota message.

    Guide: How to Clear Your Form Cache?