Submission PDF missing some form fields

  • worksitemed
    Asked on April 3, 2019 at 10:16 AM

    Good morning!

     

    First of all, I want to say that I really enjoy using JotForm. We've used it here for a couple of years, and it's great! We're happy to be paying customers.

     

    For the first time, though, we're having a slight issue. On our Medical forms for Brayman Construction, I added a couple of new questions. When the forms are submitted, the email shows those new questions perfectly. However, the PDFs are not showing those questions, and the PDF copies are what we need to use.

     

    Is there any chance you could look into that issue for us?

     

    Much appreciated!

     

    All the best,

     

    Ryan Shaffer

    Worksite Medical

    rshaffer@worksitemed.com

    Jotform Thread 1780939 Screenshot
    Page URL: https://form.jotform.com/90294431578160
  • David JotForm Support
    Replied on April 3, 2019 at 11:50 AM

    There are a couple things that can be done to fix this.  Either add the new questions to your current PDF or simply create a new PDF:

    https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    The newly created PDF would contain all current form fields in the same order of the form.

  • worksitemed
    Replied on April 3, 2019 at 12:19 PM

    Thank you, David. That is very helpful!