Unable to receive Verification Code for sender email wizard to Gmail

  • popfolio
    Asked on April 5, 2019 at 6:57 AM

    Hi, was trying to set up new email address under Sender Email (verified). Keyed in my gmail address and clicked on "Send Verification Code", but did not receive anything in my gmail.

  • Kiran Support Team Lead
    Replied on April 5, 2019 at 9:00 AM

    I have tried testing my Gmail address in the Sender email wizard and was able to receive the code without any issue. Could you check if the email has landed in the spam/junk folders? Also, please try removing the email address from the bounce list in any case if it is there.

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Thanks!

  • popfolio
    Replied on April 5, 2019 at 3:39 PM

    thanks for your help. Found this buried in the FAQ, for benefit of others who might have similar issue.

    https://www.jotform.com/help/392-How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP