Why were you still charging me after I manually canceled my plan?

  • Profile Image
    BookingFeedback
    Asked on April 10, 2019 at 07:13 AM

    I have canceled the current subscription on March 3rd and were still charged this month. I logged in and found out that the plan (for ±18$) was still on. I believe this is a glitch on your system and would like you to refund the past month subscription cost. We were not using your services past March 3rd.

  • Profile Image
    Welvin
    Answered on April 10, 2019 at 10:41 AM

    Our apologies. Our cancellation for subscriptions through Paypal is manual. Please cancel the subscription to your end.

    Guide here: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription. Look for the Profile ID I-Y6U922J6JLXC from your pre-approved payments to cancel.

    Once canceled, please update this thread so we can request your refund to our billing team.