I want to change my username

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    Asked on April 15, 2019 at 04:10 AM

    As this account will be shared with my team, could you help change my user name from "nuttaputch" to "dotsth"


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    Answered on April 15, 2019 at 09:42 AM

    There is no option for us to change the username on Paypal, so you will have to cancel the subscription first and re-upgrade later. 

    To cancel, please follow our steps here https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription. The Profile ID to cancel under your Preapproved payments on Paypal is I-VBPGCCR23X3K

    Please inform us here after so we can change the username and at the same time, request the refund of your current payment to our billing team.