Automatic e-mail notifications aren't happening

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    CHT_SA
    Asked on April 17, 2019 at 02:58 AM

    Dear Jotform,

    We recently updated the e-mail contact on our account from jen@childrenshospitaltrust.co.uk to ben@childrenshospitaltrust.co.uk however Ben is not receiving e-mail notifications when people are filling out the registration form, despite this option being selected.

    Please can you advise?

  • Profile Image
    AndrewHag
    Answered on April 17, 2019 at 04:07 AM

    I have checked the mail logs and see that the emails sent successfully from our end.

    1555488299chrome_aaDZaJfUJi.png

    Could you please check your junk/spam folders?

    You can also check your account's email history.

    Here is the guide: How-to-View-All-Your-Form-Email-History