Two conditions two emails

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    Peterskater
    Asked on April 17, 2019 at 06:26 AM

    Hola,

    I have a contract in which I want people to mail them to their collegues in order to fill it in. I don't need to have a notification of this. If the contract is filled by the last person I want the final version of the form to be sent to one of these specific collegues, called the 'penningmeester'. 

    As you can see in the image I have two autoresponder mails (left subimage). One of the mails 'BEER contract voor doorsturen' is set to be sent to the 'Email van volgend commissielid dat het contract ondertekent' (right subimage). This is the mail that is to be sent to another collegue in order to fill in the form. The other mail 'BEER contract klaar' is stated to be sent to the 'email penningmeester', once the form is filled out completely. 

    The conditions (middle subimage) are based on the question 'is er nog een commissielid dat het contract moet ondertekenen', which can be answered by yes or no. The two conditions are as follows:
    - Condition 1: If 'is er nog een commissielid dat het contract moet ondertekenen' is equal to 'yes', then the form should be forwarded to a random collegue which can fill in the form further, thus the mail 'beer contract voor doorsturen' is sent to the email that is specified in the mail itself (which is the 'email van volgend commissielid dat het contract ondertekend'). This would automatically mean that the mail 'beer contract voor doorsturen' will not be sent if the condition 'yes' is not met. 
    - Condition 2: If 'is er nog een commissielid dat het contract moet ondertekenen' is equal to 'no', then the form does not have to be forwarded to one of the random collegues anymore and should go to the 'penningmeester', thus the mail 'beer contract klaar' is sent to the email that is specified in the mail itself (which is the 'email penningmeester'). This would automatically mean that the mail 'beer contract klaar' will not be sent if the condition 'no' is not met. 

    When I fill in the form for the first time, filling in the 'email penningmeester', then filling in 'yes' and then filling in another mail address the first mail is sent. This would mean that the first condition is working properly. However, when I fill in the form for the second and in the test case final time (the 'email penningmeester is still filled' and i fill in 'no', automatically hiding the third field) I do not get a final mail. 

    Is there anything wrong with the way I set up these conditions? I've tested both mail addresses and they both seem to be working on the first condition. It seems to be the second condition that prevents the mail from sending.

    Thanks in advance for the help!

    Screenshot
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    jonathan
    Answered on April 17, 2019 at 08:06 AM

    We apologize for any inconvenience caused. Please take note that FREE account are limited to only one recipient email per submission. This also includes condition emails.

    Send Notifications to Multiple Recipients

    Simply put, on your form submission, it is always limited to one recipient email only.

    This was the reason the 2nd condition email in your form was not being triggered.

    You can test this by exchanging the recipient email of the 1st condition to that of the recipient of the 2nd condition. It should still send the email to one recipient only.

    I hope this help. Please let us know if issue persist.