My form is not calculating correctly

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    political
    Asked on April 17, 2019 at 07:43 PM

    My form calculations were working perfectly... but then I just changed the value of multiplier and now 1-1821 households do not calculate. I cannot find the problem. I only changed the multiplier like... 0.549 to 0.599 for example... Can you help?

    https://form.jotform.com/42319202042137



  • Profile Image
    jherwin
    Answered on April 17, 2019 at 11:27 PM

    Could you please give us an example of what we will input and the result that should be? The calculation seems to work if you enter a large amount or 5 digit numbers.

    We will wait for your response.

  • Profile Image
    political
    Answered on April 18, 2019 at 11:55 AM

    1000

    should result in $592.90

    after 1822 it calculates... between 0-1821 it does not calculate

    it worked before I just changed the multiplier for all... I have no clue

  • Profile Image
    political
    Answered on April 18, 2019 at 12:29 PM

    it seems it calculates 1822 and produces $1,000.10 so i wonder if something is set to calculate at $1,000 and up... I do know when i change the multiplier to 1.0 it calculates

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    BDAVID
    Answered on April 18, 2019 at 02:45 PM

    I have checked your form, and could not find anything that would prevent the calculation when the input is less than 1000. I have cloned your form, and it works fine: https://form.jotform.com/91075937236968

    1555613031cloneform.png

    Please try cloning your form and using the clone version: https://www.jotform.com/help/27-How-to-Clone-an-Existing-Form-from-Your-Account

    Or, you can try to revert the change you did through the revision history: https://www.jotform.com/help/294-How-to-View-Form-Revision-History

  • Profile Image
    political
    Answered on April 18, 2019 at 02:59 PM

    I tested your cloned form and it works. I just cloned it and it still does not calculate. What can I do to use the form you cloned? 

    https://eu.jotform.com/build/91075419858165/publish#preview

  • Profile Image
    Kevin_G
    Answered on April 18, 2019 at 05:05 PM

    You may try cloning my colleague's form directly, this guide will help you doing so: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 


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    political
    Answered on April 18, 2019 at 08:37 PM

    I cloned but... now the range 1251-1821 does not produce a result. first it was 0-1821 now it's just 1251-1821 i don't understand i have checked the calculations and all is correct

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    Kevin_G
    Answered on April 18, 2019 at 10:25 PM

    The problem seems to be happening due to the dollar sign added on the calculation, basically the conflict happens while mixing numbers and letters in a calculation, to resolve the issue get rid of the dollar sign and make sure you have included only functions and numbers, example: 

    1555640731screenshot_01.png


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    political
    Answered on April 19, 2019 at 12:37 AM

    Thank you I will try in a few and update here. I guess I can add the $ sign outside the box. I'll follow up. TY